Lever 4 aims to transform and modernize how public administrations work, making them more efficient, accessible, and closer to citizens. This transformation relies primarily on the digitalization of services, the simplification of administrative procedures, and the improvement of the public personnel’s skills.

A modern administration means that citizen trust is strengthened, procedures are streamlined, and a public management system that is more transparent, efficient, and adapted to new social and technological demands is guaranteed. This lever allows entities such as La Rinconada City Council to advance towards a smarter and more innovative governance model.